IM at VBPL

I think it's a good fit, and I imagine we'll be offering more hours once we learn more as a staff and a system. An IM staffer here says it's going well, but the customers don't always wait for an answer to their question. I guess they want an instant response just as if they're having a conversation. It's flattering to have customers think "we" know everything about everything!

Instant Messaging

Instant messaging is certainly "here" and we need to have it available for fast contact from and getting answers to our customers--espcially the young customers who are using IM more than e-mails and the phone. It also seems that more and more adults are using IM as a mehtod of fast communication--it certainly beats the long distance phone bills.

RSS Search Tools

Feedster was down, Topix.net and Syndic8.com were okay. I'm confused on how to add blogs to Google Reader. News feeds are wonderfully easy.

RSS

I like it. I had never heard of this before, so I was certainly curious. Now I know. It will make keeping up with the news so much faster and easier--one site instead of many.

Web 2.0

I have to admit that I've always heard the terms blogs, blogging, etc., without really knowing what they meant and how they worked with the Internet, web pages, and everything else. It'll be great to pull it all together.

7 1/2 Habits of Highly Successful Lifelong Learners

Easiest Habit: Habit 1. It's always easy to say "I want to do/be (something)." It's not until you start thinking about what steps, etc., need to be taken/done to get to the end that it turns hard.

Hardest Habit: Habit 3. It's way too easy to reach a "problem," say I can't do this, and quit.